To mitigate this problem, you can tell your users about it and ask them to change their mail client settings, if possible. Similar conversion may happen on the intermediary mail servers as well. If such format conversion occurs, it can cause problems with disappearing images, images visible as attachments, CID placeholders or picture names showing up in the message body instead of images. An email client may be configured to always reply using a specific message format, regardless of the original format. Solution: This issue is most probably caused by email client settings. Problem: Images are visible in the original message but disappear from replies or forwards. In many cases, embedding images into email signatures can be a better solution. Similar behavior occurs if your email includes embedded images which are also hyperlinked. If your signature contains images stored in a web location, email recipients may see security warnings. Furthermore, many email clients (including webmails) come with security features that prevent against automatic downloading of external content linked in emails. If your recipients have limited Internet access or no Internet connection at all, their email clients will not be able to download images from the external web locations. Solution: Did you insert the image from a web location into your signature? Storing pictures online is a good way of reducing email size, but it comes with several disadvantages. Problem: Images are not displayed or you get security warnings when opening emails with CodeTwo signatures.
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